Account Manager

Overview

Phaza Network is looking for a dedicated and results-oriented Account Manager to join our team in Amman, Jordan. The Account Manager will serve as the primary point of contact for our clients, building and maintaining strong relationships to ensure customer satisfaction and retention. The ideal candidate will have a background in sales or customer service, with a passion for delivering exceptional client experiences and driving business growth. Fluency in English and Arabic, both written and verbal, is required.

Responsibilities

Manage a portfolio of client accounts, serving as the main point of contact and building strong relationships to understand their needs, challenges, and objectives. Develop and implement strategic account plans to drive customer satisfaction, retention, and revenue growth, identifying opportunities for upselling, cross-selling, and expansion of services. Collaborate with internal teams, including sales, marketing, and product development, to ensure alignment with client expectations and deliverables, and proactively address any issues or concerns. Lead regular client meetings, presentations, and business reviews to review performance metrics, discuss project updates, and identify opportunities for improvement or optimization. Provide timely and effective responses to client inquiries, requests, and escalations, and serve as a trusted advisor to help clients maximize the value of our products and services. Monitor and track account performance metrics, including revenue targets, customer satisfaction scores, and retention rates, and use data-driven insights to inform decision-making and drive continuous improvement. Stay abreast of industry trends, market developments, and competitor activities to identify growth opportunities, market trends, and competitive threats, and share insights with internal stakeholders to inform strategic planning and decision-making. Prepare and deliver accurate and comprehensive reports, proposals, and presentations to clients and internal stakeholders to communicate account status, performance, and opportunities for growth or improvement.

Requirements

Bachelor's degree in Business Administration, Marketing, or related field; MBA or relevant certifications preferred. Proven experience in account management, sales, or customer service, with a minimum of [insert number] years of experience in a similar role, preferably in the technology or AI industry. Demonstrated ability to build and maintain strong client relationships, with excellent communication, negotiation, and interpersonal skills, and a customer-centric mindset focused on delivering exceptional client experiences. Strong analytical skills and proficiency in data analysis tools and platforms, such as Salesforce, CRM systems, and Microsoft Excel, to track and measure account performance and identify growth opportunities. Strategic thinking and problem-solving abilities, with the ability to develop and execute strategic account plans, identify and prioritize key objectives, and drive results to achieve business goals and objectives. Ability to work collaboratively in a fast-paced and dynamic environment, with a positive attitude, resilience, and adaptability to navigate challenges and overcome obstacles to success. Fluency in English and Arabic, both written and verbal, is required.