Client Success Manager

Overview:

Phaza Network is actively seeking a dedicated and results-oriented Client Success Manager to join our team in Amman, Jordan. The Client Success Manager will play a crucial role in ensuring the success and satisfaction of our clients by providing exceptional service, support, and strategic guidance throughout the customer lifecycle. The ideal candidate will bring a strong background in client management, relationship building, and account management, coupled with a passion for driving customer success and fostering long-term partnerships. Fluency in English and Arabic, both written and verbal, is a prerequisite.

Responsibilities:

Build and maintain strong, long-lasting relationships with clients, serving as the primary point of contact for all their needs, inquiries, and concerns.
Understand clients' business objectives, challenges, and goals to provide tailored solutions, strategic guidance, and recommendations to drive value and maximize ROI.
Collaborate with cross-functional teams, including sales, marketing, product development, and support, to ensure seamless delivery of products, services, and solutions to clients.
Proactively identify opportunities for upselling, cross-selling, and expansion within existing client accounts, driving revenue growth and maximizing customer lifetime value.
Monitor client satisfaction, engagement, and retention metrics. Develop and implement strategies and initiatives to enhance client experience and achieve high levels of customer satisfaction and loyalty.
Analyze client usage data, trends, and feedback to identify areas for improvement, optimization, and innovation. Work closely with internal teams to address and resolve issues and deliver value-added solutions.
Serve as an advocate for clients within the organization, representing their needs, interests, and priorities. Drive continuous improvement and innovation based on client feedback and insights.
Prepare and present regular reports, updates, and insights to clients and internal stakeholders. Provide visibility into client performance, health, and satisfaction. Identify opportunities for improvement and growth.

Requirements:

Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree or relevant certifications preferred.
Proven experience in client success management, account management, or a related field, with a strong track record of driving client satisfaction, retention, and revenue growth.
Excellent communication, interpersonal, and relationship-building skills. Ability to establish rapport, build trust, and influence stakeholders at all levels.
Strong analytical, problem-solving, and decision-making skills. Ability to analyze data, identify trends, and develop actionable insights and recommendations.
Ability to work independently and collaboratively in a fast-paced, dynamic environment, with a high level of initiative, creativity, and adaptability.
Fluency in English and Arabic, both written and verbal, is required.

Required Skills: